Your Questions, Answered

  • If you are experiencing an issue with your washer or dryer, Plain Silver works together with property managers and maintenance teams to solve the problem. Please contact us at support@plainsilverlaundry.com.

  • Please contact Plain Silver Support with a short description of the problem and the machine number (e.g., XX.01) at support@plainsilverlaundry.com.

  • Please contact Plain Silver Support with a short description of the problem, including the error code and the machine number (e.g., XX.01), at support@plainsilverlaundry.com.

  • Please contact us at support@plainsilverlaundry.com and request that your Plain Silver account information be deleted.

  • To report an issue with Plain Silver, select the icon in the top right-hand corner of the app, then choose “Contact” or “Report an Issue.”

  • Plain Silver recognizes users via device credentials. When you transfer data to your new phone from a previous backup, your Plain Silver account should transfer automatically.

    If the data does not transfer automatically, contact us at support@plainsilverlaundry.com and we will help facilitate the transfer.

  • The Plain Silver app can pay any machines within the range of your device’s Bluetooth antenna. However, we do not recommend paying for machines unless you are physically in the laundry room.

  • Plain Silver does not control the pricing of laundry machines. Please contact your property management with any pricing inquiries.

  • Please contact us at support@plainsilverlaundry.com and request a refund back to the card on file.

  • Please contact us at support@plainsilverlaundry.com and request a refund back to the card on file.

  • Yes, the Plain Silver app is available for both iOS and Android devices.

  • Wi-Fi is required only when adding credit to your Plain Silver balance. All credit additions must be processed while online.

    Wi-Fi is not needed when connecting to machines and paying with your existing Plain Silver credit.

  • If the app gets stuck on “connecting” after selecting a machine, try closing and reopening the app.

    Also ensure your device is not connected to any other Bluetooth devices, as this can cause interference.

    If the issue persists, contact us at support@plainsilverlaundry.com.

  • Make sure Bluetooth is turned on and that your device has granted the Plain Silver app permission to use Bluetooth.

    To check permissions: Go to your device’s general Settings menu, scroll down to the Plain Silver app, and ensure Bluetooth access is enabled.

  • Go to your device’s general Settings and ensure the Plain Silver app has permission to use Bluetooth.

    To enable it: Scroll to the Plain Silver app in Settings and turn on Bluetooth access.

  • Please contact us at support@plainsilverlaundry.com and request a refund back to the card on file.

  • On the Plain Silver home screen, select the icon in the top right-hand corner, then choose “History.” This shows up to the last 3 months of transactions.

    For a full history or older transactions, contact us at support@plainsilverlaundry.com.

  • Select “Add to Plain Silver” on the home screen, then choose your preferred credit amount. The available options are $10, $20, and $50.

  • Select the menu icon in the top right-hand corner of the home screen, then choose “Change Language.” This displays all supported languages. The default option at the top can be used to reset the language.

  • Select the icon in the top right-hand corner, then choose “Privacy Policy” to view it.

  • Select the icon in the top right-hand corner, then choose “Terms and Conditions” to view them.

  • On the home screen, select “Add to Plain Silver,” then choose “Use Another Card.” This allows you to update the card on file.

  • Go to the Google Play Store and search for “Plain Silver.”

  • Go to the Apple App Store and search for “Plain Silver.”

  • Plain Silver is currently available only in the United States. If the app does not appear in your store, your device is likely set to a different region.

  • Yes. Plain Silver accepts a wide range of credit and debit cards, including Visa, Mastercard, American Express, Discover, Diners Club, JCB, and local networks such as Cartes Bancaires (France).

  • You will typically receive a refund within 3–8 business days after our Customer Support team responds to your request.

  • You can choose. A refund can be sent back to your card on file or added to your Plain Silver balance.

    Refunds for machine issues are sent to your Plain Silver balance by default, but you can request they go to your card instead.

  • This usually happens when the app is being used offline. To force an update, open your transaction history (top right icon → “History”). This brings the app back online and syncs your balance with our servers.

  • The available credit options in Plain Silver are $10, $20, and $50.

  • There is no time limit for requesting a refund of your remaining balance back to your card. However, there is a 30-day time limit for refund requests related to transactions made on machines at your property.

  • It is possible to see machines from a different property or floor. Always confirm you have selected the correct machine by checking for the blue indicator light on the machine itself.

  • Yes. Your Plain Silver credit can be used at any location that supports the Plain Silver app.

  • The Plain Silver app is not supported for download on tablets or iPads.

  • If the Plain Silver app crashes frequently, try these steps:

    Close the app completely and reopen it.

    Restart your phone.

    Ensure the app is updated to the latest version in the App Store or Google Play.

    Check that you have sufficient storage space on your device.

    If crashes continue, especially when trying to connect to machines or refresh the list, contact us at support@plainsilverlaundry.com with your phone model and Operating System version.

  • Make sure:

    Bluetooth is enabled and the Plain Silver app has permission to use it.

    Location Services is enabled and the Plain Silver app has permission to use it (applies only to certain versions of Android).

    Your phone’s Bluetooth is not connected to other devices (headphones, car, etc.).

    You are within a few feet of the machine and looking for the blue indicator light to confirm you selected the correct one.

    Try closing the app, turning Bluetooth off and back on, then reopening the app. If machines still do not appear, contact support@plainsilverlaundry.com with your machine number (e.g., XX.01) and phone model.

  • After tapping to pay in the app, look for the blue indicator light on the washer or dryer to confirm it has been selected and paid for. The machine should start once you press the start button (or it may start automatically depending on the model).

    If the machine does not respond after payment, contact us at support@plainsilverlaundry.com with the machine number.

  • This often happens if the app lost its internet connection during the credit add process. Open your transaction history (top right icon → “History”) to force the app back online and sync your balance.

    If the balance still does not update, contact support@plainsilverlaundry.com.

  • Yes — once you have added credit (which requires Wi-Fi or data), you can connect to machines and pay using only Bluetooth. No ongoing internet connection is needed for payments in the laundry room.

  • Yes. Contact us at support@plainsilverlaundry.com with the machine number, approximate time of the attempted payment, and a short description. Machine-issue refunds are usually added back to your Plain Silver balance by default.

  • On iOS: Open the App Store, tap your profile icon, and scroll to find Plain Silver, then tap Update.

    On Android: Open the Google Play Store, tap your profile, go to Manage apps & device → Updates, and update Plain Silver.